applog.evt - Windows Event Application log.

acroreg.reg - Export of registry keys related to Acronis.

Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components.

When generated in Windows, it will collect the following information: The name of the report will be AcronisSystemReport.zip.Īlternatively you can generate system report by pressing Ctrl+F7 (the combination can be changed, see Acronis True Image 2015: How to Set Custom Shortcut Key for System Report).

When generated, click Save to save the report:.

It may take several minutes to generate the report:

Start the product and click the help sign:.

This request removes the vault from vault manager and in Activity tab you should see ' Removing vault from agent' activity. The resulting request will look similar to:Įxpected request response is 204 No content. In the Body tab, switch the format (menu with three vertical dots) to JSON: Go to Request Headers and select Cookies: Click on any link related to an activity and select any of the requests:Ĥ. In the browser, open Developer tools -> Network (usually, developer tools can be opened by pressing F12):Ģ. Log in to the affected customer's account. Where should be replaced by either id or vault_id. Log in, make sure to select a machine to browse from to the one showing wrong archive information, and then using RESTer plugin for the browser, send the following request:

To find the ID required for the delete request, select the backup location -> Details -> All properties -> scroll to find id parameter, with the following format: xxxxxxxx-yyyy-zzzz-yyyy-xxxxxxxx. Alternatively, scroll to the very bottom of the list and find vault_id. Postman) to send a direct DELETE request to the vault manager. Location removal for cloud storage is disabled if there are archives on that storage. The only way to remove the vault via API, you can use RESTer browser plugin or other tools (e.g. As soon as a backup to this location occurs, the location is re-added along with all backups that are stored in it. A backup location (except for the cloud storage) automatically disappears from the Backup storage tab if all machines that had ever backed up to the location were deleted from the Cyber Protection service.

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